How to Report Issues in Richmond

Please see Reporting an Issue for different ways to send reports and comments to the city. We recommend getting the mobile app linked there, which makes it easy to post photos and provide a location. We also recommend emailing the appropriate city council member(s). You can find their emails on the right side of the City Council page, or on the Biographies and Terms page. To find out which district city council member(s) to contact, use this interactive map of Richmond City Council districts.

For emergencies, call 911. For non-emergency reports, such as illegal fireworks or sideshows, call (510) 233-1214. You can also file an online police report for your own records; these reports will not be investigated.

The current Crime Prevention Manager is Michelle Milam. You can contact her with your priorities at 510-620-6546 or by email at mmilam@richmondpd.net.

Caltrans maintains the highways in Richmond, as well as the areas around the on & off ramps. They have an online Customer Service Request form. You can report things like trash & debris, encamptments, hazards, and more.

You can send comments or report issues at bus stops or with bus service using the AC transit online comment form. You can also call them at 510-891-4777.

For general comments and feedback, such as maintenance or cleaning requests, you can use the BART comment form. To report a crime or suspicious activity on BART, call 911 or BART Police dispatch at (510) 464-7000, or text BART Police at 510-200-0992. You can also use the free BART Watch app. They also have a specific Biohazard report form.

To report unusual noise or odor from the refinery, call (510) 242-2127. Also see the Richmond refinery contact us page.

There are a few different ways to report air quality issues or pollution, depending on the problem. Go to Report an Air Pollution Complaint to determine the best option.

To report a mental health crisis, you can call the Contra Costa Health Crisis Response team at 844-844-5544.

You can call 211 or text HOPE to 20121 to get help from Contra Costa County Homeless Services.

To Report Animal Activity or Incidents, call their 24 hour emergency line: 925-646-2441

For the Marine Patrol, call (925) 427-8507. You can find numbers for other Contra Costa Sheriff Departments here. You can also file an Online Police Report for unicorporated Contra Costa County.

Call the US Coast Guard at (415) 399-3530 to report abandonded or sinking vessels.